Information We Collect
When you register, browse, or purchase on Ozeart, we may collect personal information to provide and improve our services.
- Identity data: full name, email address, phone number, date of birth.
- Address data: billing and shipping addresses.
- Transaction data: orders placed, payment references, purchase history.
- Technical data: IP address, browser type, device identifiers, cookies, usage logs.
- Profile data: wishlist items, saved artworks, account preferences.
- Artist verification data (for artist accounts): government ID and selfie for identity verification.
How We Use Your Information
We use your personal data only for purposes that are necessary, lawful, and proportionate.
- Processing orders, payments, and deliveries.
- Verifying artist identities and managing artist accounts.
- Sending order confirmations, shipping updates, and support communications.
- Personalising your browsing and recommendation experience.
- Fraud detection, security monitoring, and prevention of prohibited activities.
- Legal and regulatory compliance under applicable Indian law.
- Improving Platform performance and user experience through analytics.
Payment & Transaction Security
All payment transactions are processed through trusted, PCI-DSS compliant third-party gateways (Razorpay and Stripe). Ozeart does not store or have access to your complete card details.
All data exchanges between your device and our servers are protected via TLS/SSL encryption.
Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law (e.g., tax records under GST law, legal dispute resolution).
When retention is no longer required, we securely delete or anonymise your data.
Your Privacy Rights
Under applicable Indian data protection law, you have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update inaccurate or incomplete data.
- Deletion: Request account deletion and data erasure, subject to legal obligations.
- Portability: Receive your data in a commonly used, machine-readable format.
- Withdrawal of consent: Withdraw consent for non-essential data processing at any time.
Children's Privacy
Ozeart is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal data, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a prominent notice on the Platform. Continued use after the effective date of any change constitutes acceptance.
For data access requests, privacy concerns, or account deletion, contact our privacy team at contactus@ozeart.com.