Return Policy

Final Sale Policy

All artwork purchases on Ozeart are considered final sale due to the exclusive, handcrafted, and collectible nature of our products.

We do not accept general returns, exchanges, or change-of-mind cancellations after an order has been dispatched. Please review artwork details, dimensions, and images carefully before placing an order.

Eligible Returns — Transit Damage Only

We accept return and replacement claims exclusively for artworks that arrive visibly damaged as a direct result of transit mishandling.

To be eligible, you must report the damage within 24 hours of delivery confirmation by our courier partner.

Record an unboxing video clearly showing the outer packaging condition before opening.
Photograph the damaged artwork alongside the packaging material.
Email the evidence to contactus@ozeart.com within 24 hours with your Order ID.

Claims submitted after 24 hours of delivery will not be accepted. We strongly recommend recording your unboxing for all orders.

How to File a Damage Claim

Follow these steps to initiate a transit damage claim:

Step 1 — Photograph and video the damage immediately after opening.
Step 2 — Email contactus@ozeart.com with Subject: Damage Claim — Order #[ID].
Step 3 — Attach all evidence: unboxing video, packaging photos, and artwork damage photos.
Step 4 — Our team reviews the claim within 2–3 business days and contacts you with a resolution.

Approved Resolution Options

Once a damage claim is verified by our team, Ozeart will offer one of the following resolutions depending on artwork availability and severity of damage:

Full replacement of the damaged artwork (subject to availability).
Professional restoration at our cost, if feasible.
Store credit equivalent to the purchase value.
Full refund to the original payment method.

Non-Returnable Items

The following categories are strictly non-returnable under any circumstance:

Commissioned and custom-made artworks.
Framed custom prints or personalised collector requests.
Limited-edition signed works once delivered.
Sculptures, installation pieces, and fragile collectibles that have been inspected on delivery.
Digital downloads or print-on-demand products.

Refund Timelines

Approved refunds are processed to the original payment method within 5–7 business days after our team confirms the claim. Payment gateway processing may add 2–3 additional business days.

Bank processing times vary by institution. Razorpay and Stripe refunds typically reflect within 7–10 business days from initiation.

For damage claims or refund support, email contactus@ozeart.com within 24 hours of delivery with your unboxing evidence and Order ID.

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