Order Protection
This Returns Policy outlines how Ozeart handles final-sale artworks, transit damage claims, and approved refund scenarios to protect both collectors and artists.
All artwork purchases on Ozeart are considered final sale due to the exclusive and collectible nature of our products.
We do not accept general returns, exchanges, or cancellations after dispatch unless specifically covered under the damaged delivery clause.
If an artwork arrives damaged, customers must notify our support team within 24 hours of delivery.
A complete unboxing video, product images, and packaging photographs are required for claim verification.
Once a damage claim is verified, Ozeart may offer a replacement, professional restoration, store credit, or refund depending on artwork availability and severity.
Commissioned artworks, framed custom prints, limited editions, sculptures, and personalized collector requests are strictly non-returnable.
Approved refunds are processed to the original payment method within 5–7 business days, subject to payment gateway timelines.
For damage claims and refund support, please contact our returns desk at contactus@ozeart.com within 24 hours of delivery.